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2nd Shift Customer Care Specialist (Work from home - Appleton, WI Area)

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Date: Jan 11, 2019

Location: Appleton, WI, US, 54914

Company: J. J. Keller & Associates, Inc.

Requisition #: 10484
Functional Area:  Customer Service; Office/Clerical
Employment Type:  Full-Time
Work Options:  Train on-site Mon-Fri 8am-430pm in Appleton, WI for approx. 2-3 months. After training is completed this position will work from home in the Appleton, WI surrounding area.
Work Hours After Training: 1pm-9pm OR 3pm-11pm, Saturday - Wednesday
Travel Requirement:  None

 

At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments and simplify the complexities of compliance. We’re proud of our associates and how they work together to achieve outstanding growth. Our associates have named J. J. Keller as a Great Place to Work® three years in the running. We believe it’s because we care about their professional and personal aspirations, providing ample flex-time and remote working options, in addition to vacation/paid time off and holidays, opportunities for associate development, our wellness program, and other comprehensive benefits to help our associates go beyond a career. 

 

View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J. J. Keller. 

Position Summary

Come join a Great Place to Work Customer Care Team! We have 2 open positions (1pm-9pm OR 3pm-11pm, Saturday through Wednesday) for you to join our 50+ associate team. We will train on-site in Appleton, WI for approx. 2-3 months, then work from home from a location in the Appleton, WI/surrounding area. This team supports J. J. Keller’s web and mobile software solutions, which are sold to businesses to help manage their safety and regulatory compliance needs.  Some examples of these solutions include:  http://www.kellerencompass.comhttps://www.kelleronline.com and https://www.jjkellerpublications.com 

 

If you are passionate about providing superior customer service and thrive working in a fast-paced environment, this position will not disappoint! J. J. Keller has a strong history of being recognized as a leader in safety and regulatory compliance and we place high value on ensuring our customers receive world-class customer service.  In this role, you will answer inbound phone calls from customers who have purchased our solutions. We’re looking for individuals with prior call center experience who are passionate about helping customers and have a willingness to learn. We’ll provide you classroom and on-the-job training to ensure you have the tools and knowledge to succeed.

Job Responsibilities

  • Provides front-line telephone and email customer support for all assigned application products/services.
  • Resolves routine support issues independently.  Refers more complex, non-routine issues to technical support team. Meets department metrics for percentage of calls resolved/escalated.
  • Tracks all support calls (phone and emails) including contacts, suggestions and resolution to issues in tracking software.
  • Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries.

Qualifications

Education:

  • High School Graduate or General Education Degree (GED).

Experience:

  • 1+ year of call center experience. Phone experience is a must!

Computer Skills:

  • Proficient with software applications including use of Smartphone applications.

Other Skills/Qualifications:

  • Quality minded and detail oriented.
  • Ability to work in a fast-paced environment.
  • Strong problem solving and conflict resolution skills.
  • Ability to learn and utilize a variety of software applications.
  • Communication skills in a variety of channels such as phone, email, chatrooms, etc.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

 

Other Information

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

 

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nearest Major Market: Appleton
Nearest Secondary Market: Oshkosh

Job Segment: Clerical, Law, 2nd Shift, Compliance, Administrative, Customer Service, Legal, Night

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