Business Analyst - Sales & Marketing
Date: Nov 30, 2019
Location: Neenah, WI, US, 54957
Company: J. J. Keller & Associates, Inc.
Requisition #: 11206
Functional Area: Business Analysis; Marketing
Employment Type: Full-Time
Work Options: Work at Position location specified above only
Work Hours: Standard business hours
Travel Requirement: Up to 10%
The Business Analyst will work with business stakeholders to identify and understand the core business objectives, analyze inefficient processes and recommend solutions that support and advance those objectives and improve productivity. The primary focus of this position is working with J. J. Keller's sales and sales operations teams and related sales and marketing systems. This position also contributes to the corporate-wide Business Process Improvement Program. A strong focus of this role will also be on process analysis and process developemnt. With over 500 sales and marketing associates, this position is an opportunity to make a difference and see the impact of doing work that matters!
- Identifies, analyzes and facilitates the implementation of new and enhanced technology to support area of responsibility:
- Work with business unit to define business needs, project requirements, system specifications, and deliverables.
- Coordinates activities and maintains on-going communication with management, technology team, end users, and other departments.
- Coordinates decisions based on business requirements, system functionality, and best business practices.
- Participates in system configuration, data conversion, and testing processes.
- Troubleshoots system errors and performance problems so that business needs are met on a timely basis. Provides 2nd level support for help desk calls. Analyzes trends and develops recommendations to resolve recurring issues.
- Prepares and updates documentation to include functional specifications, testing procedures, end user documentation, technical standard operating procedures (SOP), etc.
- Creates and maintains reports and analytics to support the business unit.
- May prepare and conduct end-user training.
- Facilitates timely and thorough system testing for new system implementations and system updates/upgrades.
- Determines appropriate system security profiles in accordance with data security policies and practices. Audits security access on a regular basis and resolves issues.
- Actively participates in business process improvement activities to include leading and participating in process improvement events (Lean, Six Sigma, Kaizen, etc.).
- Leads project management and change management activities for small to medium scope projects, either independently or in partnership with other project leaders.
- Provides coaching, mentoring and training to other Business Analysts.
Experience:
- 5+ years' experience working directly with software applications related to sales/marketing (CRM applications strongly preferred).
- 2+ years of system/process analysis experience.
- Prior project leadership experience.
Education:
- Bachelor's Degree in Business or Technology related field
- In lieu of the Bachelor's degree, will consider an additional 4 years of directly related experience.
- Lean, CBAP or PMP certification a plus
Computer Skills:
- Excellent computer skills, including Microsoft Office applications.
- Knowledge of software applications related to area of responsibility.
- System implementation and configuration experience a plus.
- Experience with report writing/query tools such as SQL, Crystal, Business Objects, etc.
Other Requirements:
- Strong analytical and problem solving skills
- Strong verbal and written communication skills
- Strong technical aptitudes
- Ability to facilitate project teams and work with all levels within the company
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.
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Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton
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Business Analyst, Sales Operations, Lean Six Sigma, Finance, Marketing, Sales, Management