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Client Support Specialist

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Date: Feb 4, 2019

Location: Neenah, WI, US, 54956

Company: J. J. Keller & Associates, Inc.

Requisition #: 10497
Functional Area:  Office/Clerical
Employment Type:  Full-Time
Work Options:  Work at Position location specified above only
Work Hours:  8:00 am - 4:30 pm
Travel Requirement:  None

 

At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments and simplify the complexities of compliance. We’re proud of our associates and how they work together to achieve outstanding growth. Our associates have named J. J. Keller as a Great Place to Work® three years in the running. We believe it’s because we care about their professional and personal aspirations, providing ample flex-time and remote working options, in addition to vacation/paid time off and holidays, opportunities for associate development, our wellness program, and other comprehensive benefits to help our associates go beyond a career. 

 

View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J. J. Keller. 

Position Summary

The purpose of this position is to perform a variety of vehicle services functions, including: completing fuel, authority, IRP and Base Plate registration applications for clients, completing fuel tax reports, and processing unit additions, changes, and deletions.

Job Responsibilities

  • Completes original, additional, and renewal applications for clients in an  accurate and timely manner. 
  • Monitors IRP supplements and payments to ensure timely receipt of credentials.
  • Completes monthly, quarterly, and annual fuel and mileage tax reports for clients in an accurate and timely manner.
  • Prepares Services Fleet Check Input Sheet for release of checks to states.
  • Communicates errors and/or credit issues to CSS and ensures timely mailing of applications or taxes.
  • Prepares permit credentials and distributes to clients' corporate or fleet locations.
  • Investigates and resolves basic client data issues as appropriate.  Refers complex issues to appropriate person.
  • Enters unit additions, changes, and deletions for clients and creates applicable work orders.

Qualifications

Education:

  • High School Graduate or General Education Degree (GED).

Experience:

  • 2+ years of experience in a general office setting.
  • Experience in a fast-paced, deadline-driven environment is a plus.
  • In lieu, will consider a combination of experience and post-secondary education.

Other Skills/Qualifications:

  • Must be proficient in the use of a PC and MS Office Suite, with intermediate excel skills preferred.
  • Ability to work in a fast-paced, deadline driven environment.
  • Ability to work in a team environment.
  • Strong detail orientation.
  • Good organizational skills.
  • Desire to meet and exceed client expectations.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.

 

Other Information

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

 

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

Job Segment: Clerical, Web Design, Customer Service, Administrative, Creative

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