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Product / Business Analyst

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Date: Nov 24, 2020

Location: Neenah, WI, US, 54957

Company: J. J. Keller & Associates, Inc.

Requisition #: 12549
Functional Area:  Business Analysis; Product Development; Product Management
Employment Type:  Full-Time
Work Options:  In Office / Partial Remote from Neenah/Appleton/Oshkosh area
Work Hours:  Standard Business Hours

Position Summary

The purpose of this position is to research, define and determine business and high-level design requirements for new and redesigned product/service offerings.  This includes defining the client experience and needed changes to related back-office systems, and supporting the business-related aspects involved with product/service delivery.

Job Responsibilities
  • Creates business requirements to include a business and project plan/concept document for each new and redesigned/envisioned product/service offering.
  • Becomes a subject matter expert for topic and service deliverables related to the new product/service through client feedback.
  • Oversees feature prioritization and minimal viable project (MVP) scope management.
  • Prepares documentation and support materials for product/service line enhancements, for example meeting minutes, business case reports, sales training, market research, price change information, etc.
  • Communicates new/envisioned service deliverables to affected business areas and helps the operational areas define service delivery needs.  In some areas, may also help determine the overall cost of goods for service delivery.
  • Analyzes recurring service issues and client enhancement requests to identify improvement opportunities.
  • In some areas, supports and delivers training on new products/services with sales enablement and company stakeholders as needed.
  • Provides on-going service and business support with sales, clients, and internal stakeholders.

 

Qualifications

Experience:

  • Product Analyst:
    • 2+ years of business-related experience, preferably working with external client facing product/services. 
    • Project leadership, business analysis and SQL experience a strong plus.

Education:

  • Bachelor's Degree in business-related field.

Other Requirements:

  • Strong research, analytical and problem solving skills.
  • Business acumen with the ability to quickly develop an in-depth knowledge and understand the relationship between opportunities, business needs and J. J. Keller capabilities for product/service/system delivery.
  • Technical aptitude with an understanding of systems and data flow strongly preferred.
  • Strong interpersonal and communication skills with the ability to collaborate across multiple functions.
  • Ability to develop and implement effective, timely solutions with strong attention to detail.
  • Strong written and verbal communication skills with the ability to communicate technical or regulatory needs to non-technical users.
  • Active listening skills.
  • Interpretive and critical thinking skills.
Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment. 

 

Other Information

 

At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. Our associates have named J. J. Keller as a Great Place to Work® four years in the running. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller. 
 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
 

Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here.

 

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

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