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Product Manager - Professional and Technical Services

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Date: May 3, 2019

Location: Neenah, WI, US, 54956

Company: J. J. Keller & Associates, Inc.

Requisition #: 10705
Functional Area:  Marketing; Product Development; Product Management; Project Management
Employment Type:  Full-Time
Work Options:  Work remotely from home in the US
Work Hours:  Standard Work Hours
Travel Requirement:  Up to 10%

Position Summary

The Product Manager is responsible for leading service line offerings in J. J. Keller's Managed Services area, an outsource services department, dedicated to helping our clients focus on their core competency by partnering with them to manage their regulatory compliance and risk. This team has several new offerings and enhancements on the road map and has experienced steady growth for the past several years. This is a key position in helping to drive growth, contribute to the organization's goals, and make a difference for our clients. 

 

The Product Manager is responsible for designing and launching new product/service offerings and/or functionality within existing offerings. This includes managing the on-going product/service lifecycle, understanding the back-office systems to support product/service offerings; gathering and prioritizing customer requirements; defining service vision; gaining expertise in the competitive landscape and collaborating with internal teams to develop and launch offerings at market speed.

 

This position may work on-site at our newly renovated Neenah, WI office, or may work remotely from a home-based office within the US with travel to Neenah as needed. 

 

Job Responsibilities

  • Delivers results in line with the following key metrics/accountabilities:
    • New service launch objectives
    • Customer satisfaction, loyalty, and retention targets
    • New service revenue and growth targets
    • Budget control
  • Oversees product development and monitors trends that indicate the need for new/enhanced products and services.
  • Participates in customer/market needs analysis and manages the existing assigned line by delivering product enhancements that address those needs.
  • Collaborates with internal stakeholders on the creation of a product roadmap for all product and services within the assigned line.
  • Develops and manages processes that transform business requirements into detailed product/service requirements and leads cross functional teams in product definition and design.
  • Leads the successful launch of assigned product/service offerings (new development, life cycle management of current offerings and applicable back-office systems).
  • Partners with the Development team throughout the development process to ensure a high quality, on-time delivery of features and functions that meet customer / market expectations.
  • Develops pricing strategies to maximize market share and maintain profitability.
  • Represents J. J. Keller at industry and market events to educate, inform and garner feedback on assigned products and services.
  • Establishes and manages the Customer Loyalty Index for the assigned line of products and services, and creates specific plans and strategies based on periodic survey results.
  • Manages expenses in line with departmental budgets and corporate business conditions.

Qualifications

Experience:

  • 4+ years in a product/service design or a product/service manager role for a commercialized customer-facing offering. Prior product/service line ownership strongly preferred.
  • Prior experience working with business software applications, preferably including business-to-business websites and back-office systems. Mobile application experience a plus.
  • Demonstrated experience in writing requirements for business software applications, including business-to-business websites and back-office systems.
  • Prior experience in a leadership role strongly preferred.

Education:

  • Bachelor's degree required in Marketing, Business or a Technology field. In lieu, may consider a combination of directly related experience and education.

Technology Skills:

  • Demonstrated experience with designing or managing the functionality of client-facing portals.
  • Demonstrated experience with the integration of business systems (i.e. back-office systems and client-facing portals) and how integration impacts the user experience (i.e. data integrity, etc.)

Other Skills/Qualifications:

  • Ability to develop and implement growth plans and programs. Strong verbal and written communication skills.
  • Strong organizational and time management skills.
  • Ability to break down deliverables into specific development activities and to accurately estimate delivery dates and project costs. Excellent understanding of product management processes and methodologies.
  • Solution and team oriented, with the ability to lead and influence others.
  • Ability to work with diverse, cross-functional teams throughout the organization. Knowledge of complex Sales processes related to technology-based products or services. Ability to recognize sales channel capabilities and package products accordingly.

Physical Requirements

Work is performed primarily in a standard office environment.  Work involves operation of personal computer equipment for extended periods of time.  Occasional travel to offsite offices or customer sites may also be required, depending on assignment. 

 

Other Information

 

At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. Our associates have named J. J. Keller as a Great Place to Work® three years in the running. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J. J. Keller. 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

 

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

Job Segment: Information Technology, IT Manager, Law, Product Development, Marketing, Technology, Legal, Research

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