Software Development Manager

Position Summary

Join one of J. J. Keller's fastest growing business units as we protect people and the businesses they run! The Software Development Manager will lead a team of Architects and Developers at various levels, along with offshore resources.

This position is responsible for overseeing release management, development projects, resource allocation/planning and infrastructure projects, as well as disaster recovery and business continuity processes. Projects include web-based and mobile applications.

This role is part of our Outsource Services area, where we provide services to help customers manage their safety and regulatory compliance programs. These services are heavily technology-enabled with this development team building internal-facing and external- facing applications to support service delivery. At the Manager level, this position operates at a strategic level, focusing on long-term plans and strategic priorities.

Our organization is over 80% remote, so you can join and work remote and be part of a remote-first team. 

Job Responsibilities

• Leads, develops and coaches team:
   - Provides clear expectations, feedback and recognition
   - Participates in the hiring/selection process
   - Writes and conducts performance evaluations and progress reports
   - Handles associate relations issues 
• Delivers results in line with the following key metrics/accountabilities:
   - Development project timelines
   - Application quality, system uptime and system performance targets
   - Associate retention
• Manages the Software Development Life Cycle process and methodology to ensure a high level of quality for all products and services.
• Oversees development team and construction of site enhancements and changes.  Ensures adherence to best practices for development, security and release management.
• Ensures strong communication and training for technical support relative to site changes.
• Contributes to the overall plans and objectives of the department as a member of the Leadership Team. 
• Acts as a mentor and performs code reviews with the team to ensure quality and standards, particularly for contract resources. 
• Works with other senior members, managers and architects to assess/introduce/implement new development frameworks, tools and processes.
• Coordinates technical implementations and interfaces with Information Technology team to maintain optimal server configuration, database accuracy/integrity and for coordination of staging and production moves.
• Participates in long-range planning and makes recommendations regarding technical architecture and department improvements.
• Collaborates with development teams, product owners, and management to balance technical needs and business needs, while ensuring project objectives are met.
• Communicates with third party vendors, end users, customers and internal product stakeholders on systems requirements, enhancements and recommendations to support business direction.
• Develops and maintains a solid understanding of the technology tools and trends and remains current in new technology developments and their potential impact on the department.
• Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensures that staff follows these same guidelines.
• Manages expenses in line with departmental budgets and corporate business conditions.
• Enforces and supports all company policies and procedures.  Fully supports the company's commitment to safety and the environment and strives to maintain a clean, healthy and safe workplace.

Qualifications

 Experience:

• 10+ years of development experience (Microsoft stack preferred), or project management experience that includes application development projects. 
• 5+ years experience in a related leadership role.
• Strong technical background, specifically Microsoft web development technologies including .NET development platform, SQL Server databases and multi-tiered architecture.
• Prior experience managing offshore teams. 
• Demonstrated experience effectively leading project teams and software development projects to successful completion.
• Formal project methodology experience; Agile (preferably Scrum) experience preferred.
• Experience with ISO or Compliance a strong plus. 

Education:

• Bachelor's Degree in business or technology related field.
• In lieu of degree, may consider a combination of education and experience.

Other Skills/Qualifications:

• Understanding of software development concepts and processes.
• Knowledge of formal project management concepts and methodologies. 
• Experience with project management tracking software.
• Ability to manage multiple system development projects at once and facilitate project team activities.
• Written and verbal communication skills, including the ability to communicate with both technical and non-technical users at all levels of the organization.
• Ability to develop and implement growth plans and programs.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.