Branch Manager (Milwaukee Metro)

Position Summary

Job Responsibilities

• Leads, develops and coaches team:
  • Provides clear expectations, feedback and recognition
  • Participates in the hiring/selection process
  • Writes and conducts performance evaluations and progress reports
  • Handles associate relations issues
  • Drive revenue growth in assigned area through direct selling activities, business development, and sales team leadership.
• Develop and execute market sales strategies to achieve revenue, margin, profitability, and market share objectives.
• Identify, pursue, and close new business opportunities while expanding existing customer relationships.
• Build and maintain strong relationships with key customers, strategic accounts, and community partners.
• Conduct customer visits, presentations, contract negotiations, and sales reviews.
• Collaborate with Marketing and corporate sales teams to support lead generation, customer acquisition, customer retention, market expansion, promotional activities, trade shows, and customer events.
• Leverage market intelligence, customer feedback, competitive insights, and sales data to identify growth opportunities and improve business performance.
• Manage sales pipeline activity, forecasting, lead conversion, and overall sales effectiveness.
• Oversee day-to-day office location operations to ensure efficiency, service quality, safety, and customer satisfaction.
• Monitor office performance metrics and implement corrective actions to drive continuous improvement.
• Manage office expenses, resources, and overall profitability, maintaining accountability for territory performance. 
• Analyze financial, operational, and sales metrics to identify opportunities for revenue growth, cost control, and operational efficiencies.
• Foster a culture of accountability, collaboration, customer focus, and results-driven performance.
• Lead team communications and ensure alignment with company objectives, initiatives, and performance goals.
• Serve as the primary escalation point for customer concerns and ensure timely resolution of issues.
• Identify opportunities to increase customer loyalty through enhanced service, solutions, and relationship management.
• Represent the company within the local business community and industry organizations.
• Carries out responsibilities in a fair, ethical and non-discriminatory manner, and ensures that staff follows these same guidelines.
• Sets budgets and manages expenses in line with departmental budgets and corporate business conditions.
• Enforces and supports all company policies and procedures. Fully supports the Company’s commitment to safety and the environment, and strives to maintain a clean, healthy and safe workplace.

Qualifications

Education & Experience:

• Bachelor's degree in a business related field, or a related work experience preferred.
• 5 years of related experience.
• Must have customer-facing experience in sales or consulting.

Other Qualifications: 

• Strong sales, negotiation, business development, and relationship-building skills.
• Demonstrated ability to develop and execute growth strategies and business plans.
• Strong leadership, coaching, team-building, and associate development capabilities.
• Financial acumen with knowledge of budgeting, forecasting, and P&L management.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build effective partnerships across sales, marketing, operations, and corporate functions.
• Strong analytical, problem-solving, decision-making, and organizational skills.
• Proficiency with SAP, sales analytics tools, and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to operational excellence.

Physical Requirements

Work is performed primarily in a branch office. Work involves operation of personal computer equipment for extended periods of time. Frequent travel to customer sites is required.