Compliance Advisor - Commercial Heavy Motor Vehicles

Position Summary

It's an exciting time at J. J. Keller as we continue to grow and expand our vehicle service offerings in Canada. In an effort to support our growth, we are hiring for a Compliance Advisor - Commercial Heavy Motor Vehicles. The Compliance Advisor role is an advisory role that manages an assigned client base ensuring the client's needs are met in an efficient and effective manner. This role will utilize regulatory expertise, specific to vehicle compliance, to evaluate client’s needs and provide guidance/recommendations to achieve compliance objectives. 

Successful candidates for this role are required to be bi-lingual in French and English. 

Job Responsibilities

• Establishes and maintains relationships with assigned clients and manages client relationship.  Serves as the primary interface in an advisory role between J. J. Keller and the client, to include such tasks as:
  • Maintaining an open line of communication via phone, e-mail, fax, and correspondence.
  • Preparing, conducting, and leading regular client review calls.
  • Educating clients on regulatory requirements, providing interpretations and best practices. Confers with internal regulatory on complex inquires and ensures follow-up with the client.
  • Determining clients' needs and how J. J. Keller can best serve those needs, including identification of value-added services for clients.
  • Researching and resolving invoice and payment issues.
  • Assisting clients with effective utilization of J. J. Keller applications.
  • Updating client specific profile information.
• Identifies program improvement opportunities to meet and improve safety program objectives. Advises clients on capabilities and options.
• Monitors client responsibilities to ensure compliance with service requirements; analyzing compliance trends and if applicable, developing formal improvement programs.
• Ensures company and client-specific processes and procedures are completed accurately and in a timely manner.  Assists with internal documentation of processes and procedures.
• Updates and analyzes client-specific reports.
• Maintains expertise pertaining to applicable regulations in order to provide education and clarification to clients.
• Services all clients, internal and external, in a professional manner.  Resolves service problems to the mutual satisfaction of both the company and the client. 
• Assists with the implementation of new clients, including initial audits.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.  Adheres to the department's data security policies pertaining to Personal Identification Information.

Qualifications

Experience/Education

• 3 years of total office experience with 1+ year of experience with commercial heavy motor vehicle services experience in a professional services environment.
• Post-secondary education in a business-related field preferred. 
• In lieu of degree or experience, would consider a combination of education and related office experience.

Other Skills/Qualifications

• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of commercial heavy motor vehicle regulations (i.e. IFTA) within Quebec and other Canadian Provinces.
• Effective verbal, written, and presentation skills. 
• Bi-lingual in French and English.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.