Service Operations

Position Summary

The System Governance Coordinator is responsible for managing critical system-related processes, including device cancellations, deactivations, billing updates, invoice communications, and reporting. This role supports Training Program Management (TPM) by handling learner account activations, deactivations, and enrollments, as well as generating key weekly and monthly reports. The position ensures accuracy, compliance, and timely execution of all governance activities, enabling smooth operational and training workflows.

Job Responsibilities

• Process and track cancellations of services or devices (e.g., tablets, Vehicle 100, Geotab trackers).
• Deactivate devices in the system to prevent unnecessary billing or usage.
• Send invoice emails to the appropriate contacts promptly and accurately.
• Update and maintain billing information, including new charges, cancellations, or customer detail changes.
• Maintain accurate records of all updates and governance activities for auditing and reporting purposes.
• Support Training Program Management (TPM) by producing weekly and monthly reports.
• Manage learner accounts, including activations, deactivations, and course enrollments, ensuring proper access and compliance.
• Ensure data integrity, accuracy, and adherence to governance and compliance standards.
• Assist with process improvements and support new system rollouts or procedural updates as needed

Qualifications

Experience/Education:

• Bachelor's degree required
• 1+ years of experience in administrative or operational support.
  • Will consider a combination of experience and post-secondary education.

Other Skills/Qualifications:

• Effective written and verbal communication skills
• Must be proficient in the use of a PC and have the ability to navigate between multiple screens and computer programs. 
• Must have strong skills with attention to detail to ensure work is complete, correct and compliant. 
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Desire to meet and exceed client expectations.
   

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.