Client Service Specialist

Join our Managed Services team at J. J. Keller as we help employers protect people and the businesses they run. With more than 7 million employers in this country, the need for our safety and compliance solutions is always growing.

Due to growth, J. J. Keller has multiple full-time Compliance Specialist openings. This position is responsible for managing an assigned client base, ensuring that the client's needs are met in an efficient and effective manner.  This position utilizes regulatory expertise for driver and vehicle compliance  to evaluate client’s needs and provide guidance/recommendations to achieve DOT compliance objectives.

Work Schedule Options Available: 

• Monday-Friday | 8:00am – 4:30pm
• Monday-Friday | 11:30am – 8:00pm
• Thursday-Sunday or Saturday-Tuesday | 10 Hours per Day (4 Days per Week)

• Establish and maintain relationships with assigned clients and manage client relationship.  Serve as the primary interface between J. J. Keller and the client, to include such tasks as:
  • Maintaining an open line of communication via phone, e-mail, fax, and correspondence
  • Educating clients on regulatory requirements, providing interpretations and best practices
  • Determining clients' needs and how J. J. Keller can best serve those needs
  • Researching and resolving invoice and payment issues
  • Updating client specific profile information
• Monitor client responsibilities to ensure compliance with service requirements; analyze compliance trends and if applicable, develop formal improvement programs.
• Ensure company and client-specific processes and procedures are completed accurately and in a timely manner.  Assist with internal documentation of processes and procedures.
• Update and analyze client-specific reports.
• Maintain expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
• Assist with the implementation of new clients, including initial audits.
• Maintain confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.  Adhere to the department's data security policies pertaining to Personal Identification Information

• 3+ years of experience in client service, preferably in a services delivery environment.
• Experience providing customer service experience in a regulatory environment preferred.
• Bachelor's Degree in business or related field preferred.
• Must be proficient in the use of a PC and MS Office Suite, including intermediate to advanced functions.
• Commitment to providing outstanding client service.
• Excellent verbal and written communication skills.
• Strong organizational, problem solving, and analysis skills.
• Ability to work in a fast-paced, deadline driven environment.

• New Hire On-the-Job Training
• Medical/dental/vision insurance
• 401(k) with employer match + annual profit sharing
• 15 days paid time off plus 8 paid company holidays
• Annual reviews and merit increases

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.