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Client Service Specialist

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Date: Apr 14, 2021

Location: Neenah, WI, US, 54956

Company: J. J. Keller & Associates, Inc.

Requisition #: 12440
Functional Area:  Customer Service; Transportation
Employment Type:  Full-Time
Work Options:  In Office at Location Specified Above
Work Schedule Options:  Monday - Friday:  8:00am-4:30pm and Tuesday - Saturday 10:00 a.m. - 6:30 p.m.

About J. J. Keller & Associates, Inc.

Come join J. J. Keller as we help employers protect people and the businesses they run. With more than 7 million employers in this country, the need for our safety and compliance solutions is always growing.


J. J. Keller has multiple openings in Managed Services, which is one of our fastest growing departments comprised of 300+ fleet and regulatory compliance experts dedicated to helping our clients manage their regulatory compliance. Given the fast growth in this department, we’ve had a successful track record of seeing associates join this team and continue to grow in their careers with the company.


As a Client Service Specialist, you will be assigned several accounts and will act as liaison between your clients and J. J. Keller's services. You will become an extension of your accounts' business and will serve as an educator to ensure they understand their compliance requirements.

How You’ll Succeed at J. J. Keller

  • Establish and maintain relationships with assigned clients and manage client relationship.  Serve as the primary interface between J. J. Keller and the client, to include such tasks as:
    • Maintaining an open line of communication via phone, e-mail, fax, and correspondence
    • Educating clients on regulatory requirements, providing interpretations and best practices
    • Determining clients' needs and how J. J. Keller can best serve those needs
    • Researching and resolving invoice and payment issues
    • Updating client specific profile information
  • Monitor client responsibilities to ensure compliance with service requirements; analyze compliance trends and if applicable, develop formal improvement programs.
  • Ensure company and client-specific processes and procedures are completed accurately and in a timely manner.  Assist with internal documentation of processes and procedures.
  • Update and analyze client-specific reports.
  • Maintain expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
  • Assist with the implementation of new clients, including initial audits.
  • Maintain confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.  Adhere to the department's data security policies pertaining to Personal Identification Information

The Skills & Background We’re Seeking

  • 3+ years of experience in client service, preferably in a services delivery environment.
  • Experience providing customer service experience in a regulatory environment preferred.
  • Bachelor's Degree in business or related field preferred.
  • Proficient in the use Microsoft Office, including intermediate to advanced excel functions.
  • Strong organizational, problem solving, and communication skills.

Compensation, Benefits and Perks

  • New Hire On-the-Job Training
  • Career Growth Opportunities
  • Annual Reviews, Merit Increases & Quarterly Bonus Program
  • Medical / Dental / Vision Insurance
  • 401(k) with Employer Match & Annual Profit Sharing
  • 15 Days Paid Time Off (PTO) + 8 Paid Company Holidays

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.


Other Information


At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. Our associates have named J. J. Keller as a Great Place to Work® four years in the running. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller. 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here.


A Safe Environment During COVID-19:  At J. J. Keller, our purpose is to protect people – our clients and our associates. We use CDC-recommended best practices to ensure the healthiest workplace possible, and our Environmental Health & Safety Team continuously monitors our pandemic protocols. During COVID-19, associates have given J. J. Keller high scores for keeping them informed and safe.


J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

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