Share this Job

Process Operations Leader

Apply now »

Date: Sep 10, 2022

Location: Neenah, WI, US, 54957

Company: J. J. Keller & Associates, Inc.

Requisition #: 
Functional Area:  Leadership
Employment Type:  Full-Time
Work Options:  Remote / Work from Home in the US
Work Hours:  8:00am-4:30pm

Position Summary

J. J. Keller, the nation's leading provider of regulatory, safety and compliance solutions, is hiring a Process Operations Leader to join our Managed Services department! 


The Process Operations Leader  position is responsible for leading a team of 7 associates as well as performing financial analysis to ensure accurate financial records for the area.


This role can be worked 100% remote or a half in the office / half in home.


Benefits and Perks

  • Medical / Dental / Vision Insurance
  • Annual Reviews + Annual Wage Increases + Quarterly Bonus Program
  • 401(k) with Employer Match + Annual Profit Sharing
  • 15 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday 
  • 24 / 7 virtual care access
  • No cost access to virtual fitness classes

Job Responsibilities

  • Leads, develops and coaches team:
    - Provides clear expectations, feedback and recognition
    - Participates in the hiring/selection process
    - Writes and conducts performance evaluations and progress reports
    - Handles associate relations issues 
  • Delivers results in line with the following key metrics/accountabilities:
     - Associate retention
     - Process improvement and initiatives
     - Tag Agent payments
     - Billing accuracy
  • Completes financial analyses for the area including monthly/quarterly reporting and project-based analyses, such as:
     - Strategic margin calculations
     - Profitability analysis for specific clients
     - Credit memo oversight
     - Monthly reconciliations
     - Performance metrics and financial reporting
  • Manages the annual budgeting process for Managed Services, including but not limited to:
     - Creates budget templates and provides guidance to budgeters
     - Audits submitted budget against historical run rates and investigates discrepancies
     - Processes the expense allocations for the year across the profit centers
  • Works closely with external auditors to provide information needed for annual audit.
  • Manages expenses in line with budgets and business conditions.
  • Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensures that staff follows these same guidelines.
  • Enforces and supports all company policies and procedures. Fully supports the company's commitment to safety and the environment and strives to maintain a clean, healthy and safe workplace.



  • 5+ years of experience in an office operations role with demonstrated experience with change management and business process improvements.
  • Prior leadership experience preferred.


  • Bachelor's Degree in business related field preferred.

Computer Skills

  • Must be proficient in the use of a PC and MS Office Suite and advanced Excel skills.

Other Skills/Qualifications:

  • Effective analytical and decision making skills.
  • Effective organizational and time management skills.
  • Strong interpersonal skills working with a variety of levels within the organization.
  • Strong attention to detail and accuracy.
  • Business process improvement skills essential.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.

Other Information

At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller. 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here.

J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply):  Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $55,425.00 to $68,175.00 which varies depending on factors including, but not limited to, a candidate’s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

Job Segment: Operations Manager, Business Process, Compliance, Law, Operations, Management, Legal