Billing Systems Analyst

Date: May 19, 2023

Location: Neenah, WI, US, 54957

Company: J. J. Keller & Associates, Inc.

Requisition #: 18504
Functional Area:  Business Analysis; Billing; Data Analytics
Employment Type:  Full-Time
Work Options:  Remote / Work from Home in the US
Work Hours:  Standard Business Hours

Position Summary

J. J. Keller’s Technology Solutions department is looking to welcome a Billing Systems Analyst to their team. Technology Solutions develops, manages, and supports online and mobile solutions serving the Transportation, Workplace Safety, and Human Resources markets. Technology Solutions covers all aspects of the technology product lifecycle, from concept to release to ongoing customer support. The purpose of the Billing Systems Analyst position is to complete complex billing tasks including identifying, analyzing, and resolving Technology Services billings issues. This position will review monthly billings from numerous internal systems, analyze the data, and provide detailed reporting to stakeholders.

Job Responsibilities

  • Serves as a conduit between Technology Solutions, Finance, clients, and vendors in establishing processes, systems, billing capabilities and troubleshooting as needed.
  • Performs monthly audits on client billings, reviewing actual billings against the client contract. This includes vast and complex spreadsheets with strict turnaround times. 
  • Analyzes billing data, identifies gaps/issues, and develops solutions to rectify the issues.
  • Trouble-shoots billing errors and rejected records to identify root cause and develops solutions to rectify the issues.
  • Assists with resolving client inquiries and disputes. Coordinate correct client setup to ensure future billing accuracy.
  • Reconciles vendor invoices and internal billing questions and works directly with Accounting to resolve discrepancies.
  • Provides financial reporting including forecasting. 
  • Provides ad hoc billing analysis and reports to stakeholders as requested.



  • 3+ years of business-related experience, preferably working within a complex analytical environment.
  • Experience with report writing/query tools such as SQL, PowerBI, etc.
  • High level of proficiency with MS Excel, to include experience with creating pivot tables, V-lookup, macros, charts, etc.



  • High School diploma or equivalent.
  • Associate’s or Bachelor’s degree desirable.


Computer Skills:

  • Must be proficient in the use of a PC and MS Office.
  • Microsoft Access and SQL Server a plus.
  • SAP experience desirable.


Other Skills/Qualifications:

  • Ability to analyze reports and data a must.
  • Strong analytical and problem-solving skills.
  • High level of accuracy and attention to detail.
  • Ability to work in a deadline driven environment.
  • Communicates effectively with all levels of management.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to industry and training events may also be required, depending on assignment.

Other Information

At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller. 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here.

J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply):  Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $20.65 to $25.50 which varies depending on factors including, but not limited to, a candidate’s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

Job Segment: Systems Analyst, PLM, SQL, Database, Business Analyst, Technology, Management