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Business Analyst

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Date: Apr 16, 2021

Location: Neenah, WI, US, 54956

Company: J. J. Keller & Associates, Inc.

Requisition #: 
Functional Area:  Business Analysis
Employment Type:  Full-Time
Work Options:  Remote / Work from Home in the US
Work Hours:  Standard Business Hours


Position Summary

Since 1953, J. J. Keller has been protecting people and the businesses they run. We are a well-established, privately held organization that is nationally recognized as a leader in safety and compliance. We are continuing to grow and expand our service offerings, and as such, we are looking to add a Business Analyst II to our Content team.


As a Business Analyst II, you will partner with business stakeholders and technology teams to analyze, implement, and continuously improve business operations through the effective use of communication and technology. This position will develop an in-depth understanding of the core business objectives, have visibility to inefficient processes, and recommend solutions that support and enhance those objectives and improve productivity. In addition, this position will handle complex situations through deliberate analysis and planning while achieving results on complex projects without supervision.


This position can work at our Neenah Corporate Office or out of a home office.

Job Responsibilities

  • Identifies, analyzes and facilitates the implementation of new and enhanced technology to support area of responsibility:
    • Work with business unit to define business needs, project requirements, system specifications, and deliverables.
    • Coordinates activities and maintains on-going communication with management, technology team, end users, and other stakeholders.
    • Coordinates decisions based on business requirements, system functionality, and best business practices.
    • Participates in system configuration, data conversion, and testing processes.
  • Troubleshoots system errors and performance problems so that business needs are met on a timely basis. Provides 2nd level support for help desk calls.  Analyzes trends and develops recommendations to resolve recurring issues.
  • Prepares and updates documentation to include functional specifications, testing procedures, end user documentation, technical standard operating procedures (SOP), etc.
  • May create and maintain reports and analytics to support the business unit.
  • May prepare and conduct end-user training.
  • Facilitates timely and thorough system testing for new system implementations and system updates/upgrades.
  • Determines appropriate system security profiles in accordance with data security policies and practices.  Audits security access on a regular basis and resolves issues.  
  • Actively participates in business process improvement activities to include leading and participating in process improvement events (Lean, Six Sigma, Kaizen, etc.).
  • Leads project management and change management activities for medium to large scope projects, either independently or in partnership with other project leaders. 
  • Provides coaching, mentoring and training to other Business Analysts.



  • 5+ years' experience working with software applications related to the specific business area.
  • 2+ years of business process/business systems analysis experience.
  • Prior project leadership experience.



  • Bachelor's Degree in Business or Technology related field required
  • Lean, CBAP or PMP certification a plus


Computer Skills:

  • Excellent computer skills, including Microsoft Office applications.
  • Knowledge of software applications related to area of responsibility.
  • System implementation and configuration experience a plus.
  • Experience with report writing/query tools such as SQL, Crystal, Business Objects, etc.


Other Requirements:

  • Strong analytical and problem solving skills.
  • Strong verbal and written communication skills.
  • Strong technical aptitudes.
  • Strong time management skills.
  • Ability to manage multiple projects simultaneously.
  • Ability to facilitate project teams and work with all levels within the company.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.


Other Information


At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. Our associates have named J. J. Keller as a Great Place to Work® four years in the running. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller. 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here.

A Safe Environment During COVID-19:  At J. J. Keller, our purpose is to protect people - our clients and our associates. We use CDC-recommended best practices to ensure the healthiest workplace possible, and our Environment Health & Safety Team continuously monitors our pandemic protocols. During COVID-19, associate have given J. J. Keller high scores for keeping them informed and safe.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

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