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Business Analyst

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Date: Jan 18, 2023

Location: Neenah, WI, US, 54956

Company: J. J. Keller & Associates, Inc.

Requisition #: 18274
Functional Area:  Business Analysis; Editorial/Writing/Research
Employment Type:  Full-Time
Work Options:  Remote / Work from Home in the US
Work Hours:  Standard Business Hours

Position Summary

Since 1953, J. J. Keller has been protecting people and the businesses they run. We are a well-established, privately held organization that is nationally recognized as a leader in safety and compliance. We are continuing to grow and expand our service offerings, and as such, we are looking to add a Business Analyst to our Content team. As a Business Analyst, you will partner with business stakeholders and technology teams to analyze, implement and continuously improve business operations through the effective utilization of technology.

 

Business Analysts are embedded in the business units so that they can develop an in-depth understanding of the core business objectives, have visibility to inefficient processes, and recommend solutions that support and enhance those objectives and improve productivity.

Job Responsibilities

  • Identifies, analyzes and facilitates the implementation of new and enhanced technology to support area of responsibility:
    • Work with business unit to define business needs, project requirements, system specifications, and deliverables.
    • Coordinates activities and maintains on-going communication with management, technology team, end users, and other stakeholders.
    • Coordinates decisions based on business requirements, system functionality, and best business practices.
    • Participates in system configuration, data conversion, and testing processes.
  • Troubleshoots system errors and performance problems so that business needs are met on a timely basis. Provides 2nd level support for help desk calls.  Analyzes trends and develops recommendations to resolve recurring issues.
  • Prepares and updates documentation to include functional specifications, testing procedures, end user documentation, technical standard operating procedures (SOP), etc.
  • May create and maintain reports and analytics to support the business unit.
  • May prepare and conduct end-user training.
  • Facilitates timely and thorough system testing for new system implementations and system updates/upgrades.
  • Determines appropriate system security profiles in accordance with data security policies and practices.  Audits security access on a regular basis and resolves issues.  
  • Actively participates in business process improvement activities to include leading and participating in process improvement events (Lean, Six Sigma, Kaizen, etc.).

Qualifications

 

Experience:

  • 2+ years' experience working with a content management system.
  • Process or systems analysis experience.
  • Project leadership experience a plus.

 

Education:

  • Bachelor's Degree in Business or Technology related field
  • In lieu of a Bachelor's degree, will consider an additional 4 years of directly related experience
  • Lean, CBAP or PMP certification a plus

 

Computer Skills:

  • Excellent computer skills, including Microsoft Office applications.
  • Knowledge of content management systems.
  • System implementation and configuration experience a plus.
  • Experience with report writing/query tools such as SQL, Crystal, Business Objects, etc.

 

Other Requirements:

  • Strong analytical and problem-solving skills.
  • Strong verbal and written communication skills.
  • Strong technical aptitudes.
  • Strong time management skills.
  • Ability to manage multiple projects simultaneously.
  • Ability to facilitate project teams and work with all levels within the company.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.

Other Information

At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller. 
 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here.

J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply):  Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $61,520.00 to $76,900.00 which varies depending on factors including, but not limited to, a candidate’s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

Job Segment: Business Analyst, Lean Six Sigma, Business Process, Six Sigma, Technology, Finance, Management