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Client Service Specialist

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Date: Nov 12, 2022

Location: Neenah, WI, US, 54957

Company: J. J. Keller & Associates, Inc.

Requisition #:  15927
Functional Area:  Client Service; Account Management; Administrative Support
Employment Type:  Full-Time
Work Options:  Remote / Work from Home in the US
Work Hours:  Standard Business Hours CST

Position Summary

J. J. Keller is hiring Client Service Specialists! Are you passionate about helping clients, but a call center environment isn't the right fit for you? Do you want more variety in your day-to-day work? Do you want to work for a company who makes a difference in the lives of their clients, their employees, and your local community? If you answered YES to any of those questions, then a Client Advisor is a great career for you!


As a Client Service Specialist you will have an assigned account base and will act as liaison between your clients and J. J. Keller's services. You will become an extension of your accounts' business and will serve as an educator and business partner to ensure they understand their compliance requirements. Given the fast growth in the Managed Services department, we’ve had a successful track record of seeing associates join this team and continue to grow in their careers with the company.

 

If you want to learn more, watch the following video to hear from our Associate Director of Client Service:  https://loom.com/share/5ab00725049f4f6a9f0db60755bebe1d

Why J. J. Keller?

  • Starting wage $24/hr.+ 
  • Monday - Friday, with the ability to flex working time
  • Annual Reviews, Merit Increases & Quarterly Bonus Program
  • Medical / Dental / Vision Insurance
  • Tuition Reimbursement, eligible your FIRST DAY
  • 401(k) with Employer Match & Annual Profit Sharing
  • 15 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday 

The Skills & Background We're Seeking

  • Customer interaction experience (such as sales support, retail sales, hospitality, food service, customer service, etc.)
  • High School Graduate or General Education Degree (GED).
  • Proficient in the use Microsoft Office, including intermediate to advanced excel functions.
  • Strong organizational, problem solving, and communication skills.

Learn more by hearing from one of our Client Service Specialists.

“I’ve worked at J. J. Keller for over 21 years. During my employment, I grew by experiencing several different roles within Managed Services.

 

My current role as a Compliance Specialist has been my niche for majority of my tenure. Each day provides a variety of different tasks that makes the time go by quickly. Some of the tasks include conference calls, analyzing excel reports, responding to emails, talking to clients and managing deadlines for license plate/permit renewals.

 

One of the things I love most about my role is helping my clients. You feel as if you’re an extension of their company because you become so engrained with their processes and contacts. This is part of what makes us so valuable to their compliance program. I also love the flexible work environment. Being able to work in the office and at home is a plus for me.” - Heather K.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. 

Other Information

At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller. 
 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here.

J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply):  Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $24.00 to $26.00 which varies depending on factors including, but not limited to, a candidate’s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

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