Client Services Advisor

Position Summary

J. J. Keller is hiring a Client Services Advisor! Are you passionate about helping clients in a non-call center type environment? Are you seeking variety in your day-to-day work? Do you want to work for a company who makes a difference in the lives of their clients, their employees, and your local community? If you answered YES to any of those questions, then this role might be a good fit for you, and we encourage you to check it out further!

 J. J. Keller was founded over 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing. As a Client Services Advisor you will be the main point of contact for your assigned client base. You will have the opportunity to build strong relationships, help clients understand and meet regulatory requirements and make sure their services are running smoothly. 

This position will have the flexibility to work two days at home after completing the training/onboarding period. 

If you want to learn more, watch the following video to hear from our Associate Director of Client Service:  https://www.loom.com/share/5ab00725049f4f6a9f0db60755bebe1d

About our Neenah, WI Corporate Headquarters

There's a lot to love about our home office in Neenah, Wisconsin, including:

• Jean-friendly environment, every day of the week!
• Cafe that offers breakfast, lunch and multiple a la carte items
• FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
• FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost 
• Near 1-mile long walking trail that wraps around the campus 
• Multiple collaboration stations 

Job Responsibilites

Client Relationship Management: 

• Establish and maintain relationships with clients and manages the client relationship.
• Servce as the primary interface in an adivsory role between J. J. Keller and assigned clients.
• Educating clients on regulatory requirements, providing interpretations and best practices. 

Service Management:

• Identifies program improvement opportunities to meet and improve safety program objectives. 
• Monitors client responsibilities to esnure compliance with service reuirements. 
• Analyzes compliance trends and, if applicable, developing formal improvement programs. 
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.  Adheres to the department's data security policies pertaining to Personal Identification Information.

Cross-Fucntional Collaboration 

• Partners with internal teams on complex client inquiries.
• Assists implementation team with new clients. 
• Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.

Qualifications

Experience/Education:

• 2+ years of total office experience.
• 1+ year of client services experience in a professional services environment desirable.
• Post-secondary education in a business-related field preferred. 
• In lieu of degree or experience, would consider a combination of education and related office experience.
• Experience with J. J. Keller services desirable.

Other Skills/Qualifications:

• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of related regulations desirable, but not required. 
• Effective verbal, written, and presentation skills. 
• Ability to apply regulatory knowledge in a variety of situations.
• Independent decision-making skills.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.