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Client Services Specialist

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Date: Jun 25, 2019

Location: Neenah, WI, US, 54956

Company: J. J. Keller & Associates, Inc.

Requisition #: 10805
Functional Area:  Account Management; Customer Service
Employment Type:  Full-Time
Work Hours:  M-F 8:00AM - 4:30PM
Travel Requirement:  Up to 10%

Position Summary

J. J. Keller has an opening in one of our fastest growing departments called Managed Services. This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming/complex tasks of managing driver safety and vehicle compliance. Our internal team of 300+ compliance associates perform work to ensure our clients stay up-to-date on various regulatory requirements. Given the fast growth in this department, we’ve had a successful track record of seeing associates join this team and continue to grow in their careers with the company.

 

Job Responsibilities
  • Establishes and maintains relationships with assigned clients and manages client relationship.  Serves as the primary interface between J. J. Keller and the client, to include such tasks as:
    • Maintaining an open line of communication via phone, e-mail, fax, and correspondence
    • Educating clients on regulatory requirements, providing interpretations and best practices
    • Determining clients' needs and how J. J. Keller can best serve those needs
    • Researching and resolving invoice and payment issues
    • Updating client specific profile information
  • Monitors client responsibilities to ensure compliance with service requirements; analyzing compliance trends and if applicable, developing formal improvement programs.
  • Ensures company and client-specific processes and procedures are completed accurately and in a timely manner.  Assists with internal documentation of processes and procedures.
  • Updates and analyzes client-specific reports.
  • Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
  • Assists with the implementation of new clients, including initial audits.
  • Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.  Adheres to the department's data security policies pertaining to Personal Identification Information.
Qualifications

 

Experience:

  • 5+ years of experience in a deadline driven environment.
  • 3+ years of experience in client service, preferably in a services delivery environment.
  • Previous experience in managed services preferred.
  • In lieu, will consider a combination of experience and post-secondary education.

Education:

  • High School Graduate or General Education Degree (GED).
  • Bachelor's Degree in business or related field preferred.

Other Skills/Qualifications:

  • Must be proficient in the use of a PC and MS Office Suite, including intermediate to advanced functions.
  • Commitment to providing outstanding client service.
  • Excellent verbal and written communication skills.
  • Strong organizational, problem solving, and analysis skills.
  • Ability to work in a fast-paced, deadline driven environment.
  • Knowledge of applicable regulations preferred.
Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.

 

Other Information

 

At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. Our associates have named J. J. Keller as a Great Place to Work® three years in the running. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J. J. Keller. 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

 

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

Job Segment: Law, Compliance, Call Center, Legal, Customer Service

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