Client Service Specialist

Position Summary

J. J. Keller is hiring Client Service Representatives! Are you passionate about helping clients, but a call center environment isn't the right fit for you? Do you want more variety in your day-to-day work? Do you want to work for a company who makes a difference in the lives of their clients, their employees, and your local community? If you answered YES to any of those questions, then a Client Service Representative is a great career for you!

As a Client Service Representative you will have an assigned account base and will act as a liaison between your clients and J. J. Keller's services to ensure the client's needs are met in an efficient and effective manner. Given the fast growth in the Managed Services department, we’ve had a successful track record of seeing associates join this team and continue to grow in their careers with the company. In this role you will be responsible for:

• Building relationships with your client base and frequently communicating with them via phone and email.
• Running and formatting reports to share with your clients. 
• Collaborating with internal teams to ensure your client base's information and documentation is accurate. 

These positions would work 100% onsite during the training/onboarding period and then could be worked half in office/half at home once complete. We have two shifts available

• Monday - Friday 8:00 a.m. - 4:30 p.m.
• Tuesday - Saturday 9:00 a.m. - 5:30 p.m.

If you want to learn more, watch the following video to hear from our Associate Director of Client Service:  https://bit.ly/3KFapfs

Why J. J. Keller?

• Starting wage of $24/hr.+
• Monday - Friday, with the ability to flex working time
• Annual Reviews, Merit Increases & Quarterly Bonus Program
• Medical / Dental / Vision Insurance
• Tuition Reimbursement, eligible your FIRST DAY
• 401(k) with Employer Match & Annual Profit Sharing
• 15 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday 
• On-Site Fitness Center, Cafe & Free Wellness Clinic

The Skills & Background We're Seeking

• Customer interaction experience (such as sales support, retail sales, hospitality, food service, customer service, etc.)
• High School Graduate or General Education Degree (GED).
• Proficient in the use Microsoft Office, including intermediate to advanced excel functions preferred. 
• Strong organizational, problem solving, and communication skills.

Learn more by hearing from one of our Client Advisors.

“I started with J. J. Keller almost 5 years ago in the Trip Permit department where I enjoyed my role as a Technician. After 2 years, I wanted a change of scenery and looked for a new role internally. My search led me to apply for the Compliance Specialist position mainly due to the client facing aspect.

Each day at J. J. Keller is different than the previous, which makes it exciting and keeps you engaged. The ability to help my clients and the opportunity to create positive client relationships is not only rewarding, but also creates a sense of fulfillment.

What I enjoy most about this position is the problem solving, making our clients feel secure and taken care of, and above all else, the gratitude the client feels after our help and guidance. One of my favorite things about working at J. J. Keller is how supportive and helpful the leadership team is to associates. They are always willing to make time to aid and provide guidance to me in my role. This support is not only comforting, but truly makes a difference to our team, which makes J. J. Keller a great place to work.” - Julie K.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.