Development Manager / Sr.

This position is responsible for leading a Commercial Development team to support the delivery of business results and to ensure internal and external client expectations are fulfilled. Accountabilities include oversight of development projects, service enhancements, release management, production support, infrastructure projects, resource planning, as well as incident management, disaster recovery and business continuity plans.

• Leads, develops and coaches team:
   - Provides clear expectations, feedback and recognition
   - Participates in the hiring/selection process
   - Writes and conducts performance evaluations and progress reports
   - Handles associate relations issues 
• Delivers results in line with the following key metrics/accountabilities:
   - On-time delivery against roadmap
   - Service enhancements and backlog
   - Productivity measures
   - Application quality
   - System uptime and system performance
   - Associate retention
   - Budget management
• Interacts with Product Managers and other stakeholders to plan, prioritize and execute development projects.
• Leads workforce management efforts to support the definition of roles, responsibilities, process and communication channels to support desired levels of productivity.
• Ensures strong communication and training for technical support relative to service changes.　
• Oversees construction of service enhancements and changes. Ensures adherence to best practices for development, security and release management.　
• Ensures strong communication of project status, activities and milestones to area leadership and project stakeholders.　
• Identifies and facilitates implementation of technologies and technical requirements for assigned services.　
• Owns contractor relationships and successful integration into the greater development team.　
• Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines. 
• Manages expenses in line with departmental budgets and corporate business conditions.
• Enforces and support all company policies and procedures. Fully support the company's commitment to safety and the environment and strive to maintain a clean, healthy and safe workplace. 

Education:

Bachelor's Degree in Computer Science or a Technology related field

Experience:

Development Manager:

• 3+ years experience in a related leadership role.
• 7+ years in commercial software/service/website development.
• Prior experience managing Scrum/Agile development projects.

Sr. Development Manager:

• 5+ years experience in a related leadership role.
• 10+ years in commercial software/service/website development.
• Prior experience managing Scrum/Agile development projects
• Strong technical background, specifically Microsoft web development technologies including .NET development platform, SQL Server databases and multi-tiered architecture.
• Experience with collaboration with Product Management, Operations, and Client Service to execute against growth plans.
• Prior experience managing Scrum/Agile development projects.

Other Skills/Qualifications:

• Demonstrated ability to lead development teams, comprised of varying levels of experience.
• Demonstrated knowledge of project management and software development best practices.
• Demonstrated success managing outsourced vendor services.

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices or customer sites may also be required, depending on assignment.