Director of Product Management (Compliance Products)

Position Summary

Job Responsibilities

• Leads, develops and coaches associates across Product Management and Customer Care functions through direct and indirect leadership: 
  • Provides clear expectations, feedback and recognition
  • Participates in the hiring/selection process
  • Writes and conducts performance evaluations and progress reports
  • Handles associate relations issues
• Delivers results in line with the following key metrics/accountabilities:
  • Strategic planning for product and service roadmaps
  • On time and quality delivery of new product and service offerings
  • Establishing product and subscription service pricing
  • Revenue and gross margin objectives
  • Associate retention
  • Budget control
  • Customer satisfaction, service level attainment, and retention
• Product Strategy & Lifecycle Management
  • Performs customer / market needs analysis and manages the existing assigned lines by delivering products that address those needs
  • Develops and manages processes that transform business requirements into detailed product requirements and leads cross functional teams in product definition and design
  • Collaborates with internal stakeholders and Innovation team on the creation of a product roadmap for all Compliance Products lines
  • Manages the delivery of new products until production is stable and able to be transitioned to standard manufacturing, sourcing, and supply chain teams
  • Participates in Corporate planning initiatives to support new and existing market opportunities
• Translate customer insights from Customer Care into product improvements, roadmap priorities, and product strategy decisions
• Identifies systemic customer issues and drives cross-functional resolution with Product, Operations, and Supply Chain
• Delivers responses to Requests for Proposal (RFP) and special pricing agreements that establish an appropriate tension between profitability and competitiveness
• Partners with Sales channel leaders on the negotiation of pricing, terms and conditions and other key agreement components
• Leads the business unit quality function with emphasis on customer satisfaction through product conformance and ISO 9001:2015 compliance
• Oversees the maintenance, optimization, and lifecycle management of product designs conducted by the business unit engineering team
• Collaborates with Manufacturing and Distribution on new product introduction, product obsolescence, and process improvement initiatives
• Represents J. J. Keller at industry and market events to promote assigned products
• Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensures that staff follows these same guidelines 
• Manages expenses in line with departmental budgets and corporate business conditions
• Enforces and supports all company policies and procedures. Fully supports the company's commitment to safety and the environment and strives to maintain a clean, healthy and safe workplace. 

Qualifications

Education

• Bachelor's degree in Marketing, Business or a Technology field.

Experience

• 10+ years of experience in a product management (including owning product strategy, development, and delivering across multiple portfolios) with consumer products or business supplies products.
• 5+ years of experience in a leadership role.
• Experience working with sales, marketing, client service and operations teams on new product launches or line extensions.

Other Skills/Qualifications

• Ability to develop and implement growth plans and programs.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Excellent understanding of product management processes and methodologies.
• Solution and team oriented, with the ability to lead and influence others.
• Ability to work with diverse, cross-functional teams throughout the organization.
• Knowledge of complex Sales processes related to technology-based products or services.

Physical Requirements

Work is performed primarily in a standard office environment.  Work involves operation of personal computer equipment for extended periods of time.