E-Commerce Technology Manager

Position Summary

This remote position is responsible for leading an E-Commerce Software Development team to consistently achieve business results and to ensure internal/external customer/client service expectations are fulfilled.  This position is also responsible for overseeing release management, development projects, and resource allocation/planning. This is a NEW role that was created based on the complexity of supporting our systems to meet to the growing business needs.
 

Job Responsibilities

• Provides technical leadership to internal and external resources responsible for performance, development, and support for JJKeller.com and other Ecommerce-managed web properties.
• Leads, develops, and coaches team:
  • Provides clear expectations, feedback, and recognition
  • Participates in the hiring/selection process
  • Writes and conducts performance evaluations and progress reports
  • Handles associate relations issues 
• Delivers results in line with the following key metrics/accountabilities:
  • Development and support project timelines and budgets
  • Application quality, system uptime and system performance targets
  • Associate retention
  • Budget control 
• Manages the Software Development Life Cycle process and methodology to ensure a high level of quality for all products and services.
• Oversees construction of product/service enhancements and changes. Ensures adherence to best practices for development, security, and release management. 
• Coordinates with internal and external infrastructure teams and ensures 99.99% site availability. 
• Interacts with Product Managers and other stakeholders to plan/prioritize development projects and to effectively allocate resources. Ensures strong communication and training for technical support relative to product/service changes. 
• Ensures strong communication of project status, activities and milestones to area leadership and project stakeholders. 
• Identifies and facilitates implementation of technologies and technical requirements for assigned products/services. 
• Acts as a mentor and performs code reviews with the team to ensure quality and standards, particularly for contract resources. 
• Carries out responsibilities in a fair, ethical, and non-discriminatory manner and ensures that staff follows these same guidelines. 
• Manages expenses in line with departmental budgets and corporate business conditions.  
• Enforces and supports all company policies and procedures. Fully supports the company's commitment to safety and the environment and strives to maintain a clean, healthy, and safe workplace. 

Qualifications

Experience:

• 6+ years in commercial software/service/website development.
• Previous experience leading or mentoring developers.
• Demonstrated experience effectively leading project teams and software development projects to successful completion.
• Formal project methodology experience; agile experience preferred.
• Experience with project management tracking software.

Education:

• Bachelor's Degree in technology related field.
• In lieu of degree, may consider a combination of education and experience.

Other Skills/Qualifications:

• Strong technical background, specifically full stack web development and management.
• Knowledge of and/or the ability to manage projects involving additional technologies including: HCL Commerce, Adobe Experience Manager, Acoustic marketing products, cloud-based solutions.
• Solid understanding of web-oriented architecture that includes database clusters and server farms, as well as development, production, and disaster recovery environments.
• Strong, demonstrated knowledge of project management and software development best practices.
• Demonstrated knowledge of data security best practices.
• Demonstrated analytical ability.
• Ability to develop and implement associate growth plans and programs.
• Strong verbal and written communication skills.
• Strong organizational and time management skills. 

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites may also be required, depending on assignment.