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E-Commerce Technology Manager

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Date: Jul 22, 2022

Location: Neenah, WI, US, 54956

Company: J. J. Keller & Associates, Inc.

Requisition #: 16824
Functional Area:  E-Commerce; Marketing
Employment Type:  Full-Time
Work Options:  Remote / Work from Home in the US
Work Hours:  Standard Business Hours

Position Summary

This remote position is responsible for leading an E-Commerce Software Development team to consistently achieve business results and to ensure internal/external customer/client service expectations are fulfilled.  This position is also responsible for overseeing release management, development projects, and resource allocation/planning. This is a NEW role that was created based on the complexity of supporting our systems to meet to the growing business needs.

Job Responsibilities

  • Provides technical leadership to internal and external resources responsible for performance, development, and support for and other Ecommerce-managed web properties.
  • Leads, develops, and coaches team:
    • Provides clear expectations, feedback, and recognition
    • Participates in the hiring/selection process
    • Writes and conducts performance evaluations and progress reports
    • Handles associate relations issues 
  • Delivers results in line with the following key metrics/accountabilities:
    • Development and support project timelines and budgets
    • Application quality, system uptime and system performance targets
    • Associate retention
    • Budget control 
  • Manages the Software Development Life Cycle process and methodology to ensure a high level of quality for all products and services.
  • Oversees construction of product/service enhancements and changes. Ensures adherence to best practices for development, security, and release management. 
  • Coordinates with internal and external infrastructure teams and ensures 99.99% site availability. 
  • Interacts with Product Managers and other stakeholders to plan/prioritize development projects and to effectively allocate resources. Ensures strong communication and training for technical support relative to product/service changes. 
  • Ensures strong communication of project status, activities and milestones to area leadership and project stakeholders. 
  • Identifies and facilitates implementation of technologies and technical requirements for assigned products/services. 
  • Acts as a mentor and performs code reviews with the team to ensure quality and standards, particularly for contract resources. 
  • Carries out responsibilities in a fair, ethical, and non-discriminatory manner and ensures that staff follows these same guidelines. 
  • Manages expenses in line with departmental budgets and corporate business conditions.  
  • Enforces and supports all company policies and procedures. Fully supports the company's commitment to safety and the environment and strives to maintain a clean, healthy, and safe workplace. 



  • 6+ years in commercial software/service/website development.
  • Previous experience leading or mentoring developers.
  • Demonstrated experience effectively leading project teams and software development projects to successful completion.
  • Formal project methodology experience; agile experience preferred.
  • Experience with project management tracking software.


  • Bachelor's Degree in technology related field.
  • In lieu of degree, may consider a combination of education and experience.

Other Skills/Qualifications:

  • Strong technical background, specifically full stack web development and management.
  • Knowledge of and/or the ability to manage projects involving additional technologies including: HCL Commerce, Adobe Experience Manager, Acoustic marketing products, cloud-based solutions.
  • Solid understanding of web-oriented architecture that includes database clusters and server farms, as well as development, production, and disaster recovery environments.
  • Strong, demonstrated knowledge of project management and software development best practices.
  • Demonstrated knowledge of data security best practices.
  • Demonstrated analytical ability.
  • Ability to develop and implement associate growth plans and programs.
  • Strong verbal and written communication skills.
  • Strong organizational and time management skills. 

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites may also be required, depending on assignment. 

 Other Information


At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller. 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here.

J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply):  Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role in Colorado is $105,000.00 to $140,000.00. Compensation and benefits information for this position is being included in accordance with requirements of the Colorado Equal Pay for Equal Work Act. Note that J. J. Keller is not currently recruiting employees to work in California. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

Job Segment: Marketing Manager, Information Technology, IT Manager, Cloud, Technical Support, Marketing, Technology