Lead Collection Specialist

Position Summary

This position is hybrid and requires 2-3 days of on-site work in Neenah, WI

Hours: Monday - Friday, 8 a.m. - 4:30 p.m. CDT

J. J. Keller is seeking to fill an opening on our Accounting & Finance team.  Due to an upcoming retirement, we are looking for a Lead Collection Specialist to assist our team in consistently achieving business results and to ensure internal/external customer/client service expectations are fulfilled. The Credit & Collection team is responsible for the collection of delinquent accounts and for approving credit lines for customers.

Job Responsibilities

• Makes collection contacts via phone and/or e-mail on past-due accounts as assigned. Encourages timely payment in support of company goals for accounts receivable aging and bad debt write-off. 
• Answers incoming telephone calls as part of department call hunt group and provides customer service. 
• Responds to emails/correspondence from customers and sales areas regarding accounts. 
• Handles complex or high-profile collection accounts. 
• Uses in-depth knowledge of systems and department processes to actively support change and company goals for accounts receivable aging and bad debt.
• Monitors payment activity on various payment sites, such as invoices, payment dates, and/or approval status.
• Provides training/coaching to new and existing collection specialists.
• Assists leader with the following:  coordination of workloads, reports weekly (inbound) payments from agency, manages placement with collection agency and makes final determination on select delinquent accounts.
• Back up inbound telephone calls as part of department hunt group and provides customer service, when needed.

Qualifications

Education:

• High School Graduate or General Education Degree (GED)

Experience:

 Lead Specialist

• 3+ years of experience in business-to-business credit/collections.
• Demonstrated ability to effectively problem solve in complex situations.
• Utilizes advanced collection strategies, to include experience with customer contracts and third-party payment sites. 
• Consistently demonstrates leadership skills and success model behaviors.

Computer Skills

• Must be proficient in the use of a PC and MS Office Suite, with high proficiency in MS Excel. 
• Experience with SAP desirable.

Other Skills/Qualifications:

• Ability to work in a fast paced, team-oriented environment.
• Effective analytical and decision-making skills.
• Ability to identify and assist in resolving problems.
• Effective and professional verbal and written communication skills.
• Commitment to providing excellent customer service.

Physical Requirements

Work is performed primarily in a standard office environment.  Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.