Office Operations Support

Position Summary

J. J. Keller’s Managed Service department is growing and we have several NEW positions on our Office Operations Support team! Our Managed Services department is responsible for ensuring our transportation’s clients stay in compliance with laws and regulations related to their vehicles and drivers. In the Office Operations Support position you will be responsible for tasks related to the completion of client requests for drug and alcohol testing, document auditing and other vehicle services. 

This position will work onsite at our Neenah, WI headquarters. 

Job Responsibilities

•    Audits, indexes, and completes documents related to driver qualification documents and drug & alcohol information. 
•    Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems.
•    Assists with assembly of random selection packets, generation of ePassports and/or sending of random selection information to appropriate parties.
•    Independently utilizes internal and external resources (state websites, vendors, training, experience) to determine the correct and most efficient method to complete the work order.
•    Works with Client Service Specialists to obtain and/or validate client information.  Updates information in all applicable systems.
•    Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
•    Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.  Adheres to the department's data security policies pertaining to Personal Identification Information.
 

Qualifications

Experience/Education:

• High School Graduate or General Education Degree (GED).
• 1+ years of experience in operational support.
  • In lieu, will consider a combination of experience and post-secondary education.
• Experience in highly regulated industry a plus or ability to learn complex regulatory standards.

Other Skills/Qualifications:

•    Must be proficient in the use of a PC and have the ability to navigate between multiple screens and computer programs. 
•    Ability to work in a fast-paced, deadline driven environment.
•    Strong organizational, detail orientation, communication, and critical thinking skills.
•    Willingness to participate in background check/fingerprinting requirements at state or local authorities to obtain access as needed to fulfill services.
 

Why J. J. Keller?

•    Monday - Friday  Work Schedule 
•    Flex-time 
•    Annual Reviews + Merit Increases + Quarterly Bonus Program Paid Out When Company Goals are Met!
•    Medical + Dental + Vision Insurance
•    Associate Growth/Promotional Opportunities 
•    Tuition Reimbursement, eligible your FIRST DAY
•    401(k) with Employer Match + Company-Funded Annual Profit Sharing
•    17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday 
 

About our Neenah, WI Corporate Office

There's a lot to love about our corporate office in Neenah, Wisconsin, including:

• Jean-friendly environment, every day of the week!
• Cafe that offers breakfast, lunch and multiple a la carte items
• FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
• FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost 
• Near 1-mile long walking trail that wraps around the campus 
• Multiple collaboration stations 

Want to check it out yourself? Follow this link https://www.jjkeller.com/learn/campus#0 and click ' See inside our Vinland Facility'!

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.