Office Operations (100% Remote)

Position Summary

Join our Managed Services team at J. J. Keller as we help employers protect people and the businesses they run. With more than 7 million employers in this country, the need for our safety and compliance solutions is always growing. We have a highly supportive, ethical and remote-friendly culture, with 60% of our associates working from home.

J. J. Keller has a REMOTE - Office Operations opening in one of our fastest growing departments called Managed Services. This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. Our internal team of 400+ compliance associates perform work to ensure our clients stay up-to-date on various regulatory requirements. Given the fast growth in this department, we’ve had a successful track record of seeing associates join this team and continue to grow in their careers with the company.

The hours for this role will be Monday - Friday 12:30 p.m. - 9:00 p.m. CST and will qualify for a $1/hr. shift differential for the 2nd shift hours worked. There will be a six-week training period working Monday - Friday 8:00 a.m. - 4:30 p.m. CST. 

Benefits and Perks

• $17/hr. 
• 15 days of PTO + 8 Paid Company Holidays + 1 Paid Floating Holiday 
• Annual Reviews, Merit Increases and Quarterly Bonus Program
• New Hire On-the-Job Training
• Career Growth Opportunities
• Medical / Dental / Vision Insurance
• 401(k) with Employer Match & Annual Profit Sharing

Job Responsibilities

• Audits driver qualification documents and drug & alcohol information for clients.
• Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems.
• Works with Client Service Specialists to obtain and/or validate client information.  Updates information in all applicable systems.
• Responds to client and/or vendor phone calls or emails in an efficient manner.  Answers post-accident line if applicable.
• Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings. 
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.  Adheres to the department's data security policies pertaining to Personal Identification Information.

Qualifications

• High School Graduate or General Education Degree (GED).
• 1+ years of experience in a general office setting.
  • In lieu, will consider a combination of experience and post-secondary education.
• Experience in highly regulated industry a plus or ability to learn complex regulatory standards.
• Must be proficient in the use of a PC and have the ability to navigate between multiple screens and computer programs. 
• Strong organizational skills and attention to detail.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.