Operations Support Specialist

Position Summary

J. J. Keller is looking for an Operations Support Specialist to join our Service Operations team! J. J. Keller was founded over 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing.  Our success demands we add talent to our team in order to support the needs of our clients. 

As part of our Service Operations team, you will be responsible for performing tasks to ensure our clients are in compliance with regulations related to their fleet, such as permitting, licensing and vehicle tax. If you have experience working in an office setting, have great attention to detail and experience in excel this could be the opportunity for you!

This position will work at our Corporate Campus in Neenah, WI. 

Job Responsibilities

• Audits documents in accordance with local, state and federal regulations.
• Verifies, analyzes and corrects client data to produce various reports.
• Enters accurate information into internal systems for clients.
• Investigates and resolves discrepancies between credentials/titles received against the order that was placed.  Refers complex issues to appropriate person.
• Follows up with states/vendors regarding transaction statuses via phone and/or email as necessary.
• Works directly with Client Service teams and clients to obtain and validate information. 
• Maintains confidentiality of information obtained from and on behalf of clients; taking appropriate steps to ensure documents and information are properly secured at all times.

Qualifications

Experience/Education:

• 2+ years of professional services experience.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.

Other Skills/Qualifications:

• Proficient in MS Office Suite.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of local, state, federal regulations pertaining to vehicle credentialing desirable.
• Ability to apply regulatory knowledge in a variety of situations.
• Independent and strong decision-making skills.
• Ability to deal with ambiguity.
• Desire to meet and exceed client expectations.
• Willingness to participate in background check/fingerprinting requirements at state or local authorities to obtain access as needed to fulfill services.

Why J. J. Keller?

• Monday - Friday  Work Schedule 
• Flex-time 
• Annual Reviews + Merit Increases + Quarterly Bonus Program Paid Out When Company Goals are Met!
• Medical + Dental + Vision Insurance
• Associate Growth/Promotional Opportunities 
• Tuition Reimbursement, eligible your FIRST DAY
• 401(k) with Employer Match + Company-Funded Annual Profit Sharing
• 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday 

About our Neenah, WI Corporate Office

There's a lot to love about our corporate office in Neenah, Wisconsin, including:

• Jean-friendly environment, every day of the week!
• Cafe that offers breakfast, lunch and multiple a la carte items
• FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
• FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost 
• Near 1-mile long walking trail that wraps around the campus 
• Multiple collaboration stations 

Want to check it out yourself? Follow this link https://www.jjkeller.com/learn/campus#0 and click ' See inside our Vinland Facility'!

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.