Operations Support Specialist

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Date: Apr 3, 2024

Location: Neenah, WI, US, 54957

Company: J. J. Keller & Associates, Inc.

Requisition #: 19164
Functional Area:  Office/Clerical
Employment Type:  Full-Time
Work Options:  In Office at Location Specified Above #LI-Onsite
Work Hours:  Standard Business Hours

Position Summary

J. J. Keller is looking for an Operations Support Specialist to join our Service Operations team! J. J. Keller was founded over 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing.  Our success demands we add talent to our team in order to support the needs of our clients. 


As part of our Service Operations team at our Neenah, WI corporate campus, you will be responsible for performing tasks to ensure our clients are in compliance with regulations related to their fleet, such as permitting, licensing and vehicle tax. If you have experience working in an office setting, have great attention to detail and experience in excel this could be the opportunity for you!


Job Responsibilities

  • Audits credentials in accordance with local, state and federal regulations.
  • Prepares permit credentials and distributes to clients' corporate or fleet locations.
  • Enters accurate title, registration, and/or license plate information into internal systems for primary and major account clients.
  • Investigates and resolves discrepancies between credentials/titles received against the order that was placed.  Refers complex issues to appropriate person.
  • Follows up with states/vendors regarding transaction statuses via phone and/or email as necessary.
  • Enters unit additions, changes and deletions for clients and creates applicable work orders.
  • Opens, sorts, and organizes incoming documents, plates, and other mail items. Prioritizes credential/title distribution based on customer needs.
  • Sends out applicable information (registrations, titles, and/or licenses) to customers in an efficent and timely manner.
  • Maintains the exception list for both major and primary account clients.
  • Maintains confidentiality of information obtained from and on behalf of clients; taking appropriate steps to ensure documents and information are properly secured at all times.



  • High School Graduate or General Education Degree (GED).


  • 1+ years of experience in a general office setting preferred.
  • In lieu, will consider a combination of experience and post-secondary education.

Other Skills/Qualifications:

  • Must be proficient in the use of a PC and MS Office Suite.
  • Ability to work in a fast-paced, deadline driven environment.
  • Strong multi-tasking and organizational skills.
  • Strong detail orientation.
  • Willingness to participate in background check/fingerprinting requirements at state or local jurisdictions to obtain access as needed to fulfill services.

Why J. J. Keller?

  • Monday - Friday  Work Schedule 
  • Flex-time 
  • Annual Reviews + Merit Increases + Quarterly Bonus Program Paid Out When Company Goals are Met!
  • Medical + Dental + Vision Insurance
  • Associate Growth/Promotional Opportunities 
  • Tuition Reimbursement, eligible your FIRST DAY
  • 401(k) with Employer Match + Company-Funded Annual Profit Sharing
  • 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday 

About our Neenah, WI Corporate Office

There's a lot to love about our corporate office in Neenah, Wisconsin, including:

  • Jean-friendly environment, every day of the week!
  • Cafe that offers breakfast, lunch and multiple a la carte items
  • FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
  • FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost 
  • Near 1-mile long walking trail that wraps around the campus 
  • Multiple collaboration stations 


Want to check it out yourself? Follow this link https://www.jjkeller.com/learn/campus#0 and click ' See inside our Vinland Facility'!

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.

We Protect People & The Businesses They Run™


Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.


J. J. Keller History:  November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.


J. J. Keller Career Stories:  Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.


J. J. Keller Earns 7th Great Place to Work Certification™:  Click HERE to find out what makes J. J. Keller great.


J. J. Keller Certified as a Top 100 Most Loved Workplace® in America:  Click HERE to find out why our associates LOVE working at J. J. Keller.


2023 Top Company for Women to Work for in Transportation:  Click HERE to learn more about this prestigious recognition.


If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.


Professional Referral Program:  Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired.


J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

Job Segment: Compliance, Consulting, Clerical, Law, Yoga, Legal, Technology, Administrative, Hospitality

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