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Operations Support Specialist

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Date: May 26, 2021

Location: Neenah, WI, US, 54957

Company: J. J. Keller & Associates, Inc.

Requisition #: 13967
Functional Area:  Office/Clerical; Administrative Support; Operations
Employment Type:  Full-Time
Work Options:  In Office at Location Specified Above
Work Hours:  8:00- 4:30


Position Summary

J. J. Keller is hiring for an Operations Support Specialist! J. J. Keller is a privately held, family-owned company since 1953 and is dedicated to helping employers protect people and the businesses they run. With more than 7 million employers in this country, the need for our safety and compliance solutions is always growing. The Operations Support Specialist will work in our Managed Services department, our fastest growing department that provides several outsource services which help customers off-load the time consuming and complex tasks of managing various safety and compliance regulations. This position will focus on the Vehicle services we provide to our customers to ensure regulatory compliance.

The Operations Support Specialist will be responsible for learning all of the operations processes for our Vehicle Services and will be expected to float between the team to assist with higher workload demands. In this position you will have the opportunity to become an expert in several processes and do work that matters, by protecting people and the businesses they run. The Operations Support Specialist will work onsite with hours of Monday - Friday 8:00 a.m. - 4:30 p.m.


Job Responsibilities

  • Serves as point of escalation for expedited work across all vehicle processes.
  • Reviews work orders and determines specific requirements and items needed for the service fulfillment.
  • Completes a variety of vehicle services functions, including Title & Registration, Fuel & Mileage Tax Reporting, Permitting, etc. in a timely and accurate manner.
  • Researches IRP, Hazardous, 2290, Authority, Weight Distance, and other applicable manual to decide which items are required for all vehicle work orders and client implementation needs.
  • Gathers documents from multiple sources that are necessary for fulfillment.
  • Investigates and resolves any transactions denied from tag agents and regulatory bodies.  Determines and logs when an error was made to provide data trends on team, vendor and state performance.
  • Initiates regulatory and process updates for the Training, Quality, and Governance team.
  • Communicates errors and/or credit issues to Compliance Specialist and ensures timely mailing of applications or taxes.
  • Investigates and resolves basic and complex client data issues as appropriate.
  • Conducts quality checks on daily work.
  • Maintains in depth knowledge of the applicable local, county, state and federal regulations that pertain to our service offerings.
  • Maintains confidentiality of client information by adhering to the department’s data security policies pertaining to Personal Identification Information.



  • 3+ years of general office experience in a fast-paced, deadline-driven environment.
  • 1+ year of experience in a Vehicle Service Operations role preferred.  Other relevant regulatory, transportation or operational experiences may be considered in lieu of Service Operations experience.


  • High School Graduate or General Education Degree (GED).

Other Skills/Qualifications:

  • Must be proficient in the use of a PC and MS Office Suite, including intermediate skills.
  • Strong detail orientation.
  • Strong organizational and problem-solving skills.
  • Commitment to providing outstanding client service.
  • Strong verbal and written communication skills.
  • Ability to work independently and in a team environment.
  • Ability to analyze trends and identify opportunities for process improvement
  • Knowledge of applicable regulations preferred.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events is required.


Other Information


At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller. 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here.

A Safe Environment During COVID-19:  At J. J. Keller, our purpose is to protect people - our clients and our associates. We use CDC-recommended best practices to ensure the healthiest workplace possible, and our Environment Health & Safety Team continuously monitors our pandemic protocols. During COVID-19, associate have given J. J. Keller high scores for keeping them informed and safe.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

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