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Product Manager - SaaS Solutions

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Date: Jun 28, 2019

Location: Neenah, WI, US, 54957

Company: J. J. Keller & Associates, Inc.

Requisition #: 10807
Functional Area:  Product Development; Product Management; Project Management
Employment Type:  Full-Time
Work Options:  Partial Remote/In Office
Work Hours:  Standard business hours
Travel Requirement:  Up to 10%

Position Summary

The Product Manager is responsible for designing and launching new technology-based solutions and/or functionality within existing offerings. Additionally, this role is responsible for managing services through their life cycles, including accountability for assigned back-office systems to support product/service offerings; gathering and prioritizing service and customer/client requirements; defining service/functionality vision; and collaborating with internal and external teams to develop offerings.
 
This position will have primary focus on our Training On Demand line (https://demo.jjkellertraining.com/) along with work on other SaaS solutions in the Workplace Safety and Human Resources market.  If you bring web/software product management experience and a curiosity, dedication, and passion for the customer experience,  this is an opportunity you won't want to miss!  At J. J. Keller, we develop solutions that cross several industries, including Transportation, Workplace Safety and Human Resources, including web and mobile applications used by thousands of customers. We create tools and technology to make workplaces safe; we are Difference Makers!  
 
This position could work in our Neenah, WI office or may work remotely from within Midwest within driving distance from Neenah for on-site visits as required. 

Job Responsibilities
  • Delivers results in line with the following key metrics/accountabilities:
    • New service launch objectives
    • Customer satisfaction, loyalty, and retention targets
    • New service revenue and growth targets
    • Budget control
  • Oversees product development and monitors trends that indicate the need for new/enhanced products and services.
  • Participates in customer/market needs analysis and manages the existing assigned line by delivering product enhancements that address those needs.
  • Collaborates with internal stakeholders on the creation of a product roadmap for all product and services within the assigned line.
  • Develops and manages processes that transform business requirements into detailed product/service requirements and leads cross functional teams in product definition and design.
  • Leads the successful launch of assigned product/service offerings (new development, life cycle management of current offerings and applicable back-office systems).
  • Partners with the Development team throughout the development process to ensure a high quality, on-time delivery of features and functions that meet customer / market expectations.
  • Develops pricing strategies to maximize market share and maintain profitability.
  • Represents J. J. Keller at industry and market events to educate, inform and garner feedback on assigned products and services.
  • Establishes and manages the Customer Loyalty Index for the assigned line of products and services, and creates specific plans and strategies based on periodic survey results.
  • Manages expenses in line with departmental budgets and corporate business conditions.
  • Enforces and supports all company policies and procedures. Fully supports the company's commitment to safety and the environment and strives to maintain a clean, healthy and safe workplace.
Qualifications

Experience:

  • 4+ years in a product/service design, a product/service manager, or a project management role, preferably for a commercialized customer-facing offering.
  • Prior experience working with business software applications, preferably including business-to-business websites and back-office systems.
  • Demonstrated experience in writing requirements for business software applications, including business-to-business websites and back-office systems.
  • Prior experience in a leadership role strongly preferred.

Education:

  • Bachelor's degree required in Marketing, Business or a Technology field.

Technology Skills:

  • Demonstrated experience with designing or managing the functionality of client-facing portals.
  • Demonstrated experience with the integration of business systems (i.e. back-office systems and client-facing portals) and how integration impacts the user experience (i.e. data integrity, etc.)

Other Skills/Qualifications:

  • Ability to develop and implement growth plans and programs. Strong verbal and written communication skills.
  • Strong organizational and time management skills.
  • Ability to break down deliverables into specific development activities and to accurately estimate delivery dates and project costs. Excellent understanding of product management processes and methodologies.
  • Solution and team oriented, with the ability to lead and influence others.
  • Ability to work with diverse, cross-functional teams throughout the organization. Knowledge of complex Sales processes related to technology-based products or services. Ability to recognize sales channel capabilities and package products accordingly.
Physical Requirements

Work is performed primarily in a standard office environment.  Work involves operation of personal computer equipment for extended periods of time.  Occasional travel to offsite offices or customer sites may also be required, depending on assignment. 

 

Other Information

 

At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. Our associates have named J. J. Keller as a Great Place to Work® three years in the running. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J. J. Keller. 

 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

 

Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here.

 

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

Job Segment: Product Development, Manager, Product Manager, Marketing Manager, Marketing, Research, Management, Operations

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