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Records Specialist

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Date: Nov 9, 2020

Location: Neenah, WI, US, 54956

Company: J. J. Keller & Associates, Inc.

Requisition #: 12571
Functional Area:  Administrative Support; Office/Clerical; Operations
Employment Type:  Full-Time
Work Options:  In Office at Location Specified Above
Work Hours:  8-4:30

Position Summary

J. J. Keller is looking for a Records Specialist to join our Managed Services department! The Managed Services department consists of 300+ associates who are dedicated to ensuring our client's compliance with federal, state, and local laws and regulations.


The Records Specialist will be responsible for monitoring, auditing, and indexing documents related to drug and alcohol tests. This position will work Monday - Friday 8:00 a.m. - 4:30 p.m.

Job Responsibilities
  • Creates drug & alcohol tests upon receipt of test results from MRO, monitors tests for accuracy, monitors results inbox, posts results in TRMS system and releases results.
  • Audits, indexes, and completes drug & alcohol informational documents, such as COC, BAT's, and Affidavits.
  • Identifies discrepancies, contacts vendor when necessary, checks systems for pertinent information, and enters information into applicable systems.
  • Works with Client Service Specialists to obtain and/or validate client information.  Updates information in all applicable systems.
  • Responds to client and/or vendor phone calls or emails in an efficient manner. Answers post-accident line, if applicable.
  • Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
  • Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.  Adheres to the department's data security policies pertaining to Personal Identifcation Information.


  • High School Graduate or General Education Degree (GED).


  • 2+ years of experience in a general office setting.
  • Experience in a fast-paced, deadline-driven environment is a plus.
  • In lieu, will consider a combination of experience and post-secondary education.

Other Skills/Qualifications:

  • Must be proficient in the use of a PC and MS Office Suite, with intermediate excel skills preferred.
  • Ability to work in a fast-paced, deadline driven environment.
  • Ability to work in a team environment.
  • Strong detail orientation.
  • Good multi-tasking and organizational skills.
  • Ability to analyze documents for accuracy.
  • Desire to meet and exceed client expectations.
Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.


Other Information


At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. Our associates have named J. J. Keller as a Great Place to Work® four years in the running. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller. 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here.


J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton

Job Segment: Clerical, Law, Administrative Assistant, Compliance, Records, Administrative, Legal