Sr. Business Analyst - SAP

Position Summary

J. J. Keller is hiring for a Sr. Business Analyst – SAP who will play a strategic role in optimizing business operations and technology innovation. This role combines deep system expertise with a strong understanding of cross‑functional processes to identify improvements, solve complex challenges, and drive impactful technology solutions.

Job Responsibilities

• Leads communication and alignment between the IT Business Applications team and manufacturing leadership, ensuring clarity, collaboration, and strategic partnership across all levels.
• Identifies, analyzes and facilitates the implementation of new and enhanced technology to support SAP:
  • Work with business unit analysts to define business needs, project requirements, system specifications, and deliverables.
  • Coordinates activities and maintains on-going communication with management, technology team, end users, and other stakeholders.
  • Coordinates decisions based on business requirements, system functionality, and best business practices.
  • Participates in system configuration, data conversion, and testing processes.
• Troubleshoots system errors and performance problems so that business needs are met on a timely basis. Provides 2nd level support for help desk calls.  Analyzes trends and develops recommendations to resolve recurring issues.
• Prepares and updates documentation to include functional specifications, testing procedures, end user documentation, technical standard operating procedures (SOP), etc.
• Facilitates timely and thorough system testing for new system implementations and system updates/upgrades.
• Actively participates in business process improvement activities to include leading and participating in process improvement events (Lean, Six Sigma, Kaizen, etc.).
• Develops and maintains project plans in line with department and corporate objectives.
• Initiates and leads all phases of projects from requirements definition through implementation, working collaboratively with project stakeholders.  Shares overall responsibility for project deliverables with department/functional leader. 
• Leads project management and change management activities for large, complex projects, partnering with multiple project leaders. 
• Provides regular and clear communication with project teams and stakeholders on project objectives and progress through status reporting, leading formal meetings and other tools as utilized by the department (e.g. email, SharePoint). Manages expectations at all levels in the organization, including executive-level communication and status updates.
• Solves complex problems through innovation and creative thinking.
• Identifies, assesses, and recommends new technology to meet business needs.
• Provides coaching, mentoring and training to other Business Analysts.

Qualifications

Experience

• 8+ years' experience working with SAP as a business analyst/systems analyst.  Sales and Distribution module preferred.
• Demonstrated experience effectively leading cross-functional project teams and technology related projects to successful completion.
• 3+ years formal project methodology experience (Agile, Waterfall, etc.)

Education

• Bachelor's Degree in Business, Technology or Project Management related field.
• In lieu of the Bachelor's degree, will consider an additional 4 years of directly related experience.
• Project Management Professional (PMP), Certified Scrum Master certification or other related project management certification desirable. 

Computer Skills

• Proficiency with standard office software applications (Microsoft Word, Excel, Atlassian Confluence).
• SAP System implementation and configuration experience a plus.
• Experience with project management tracking software, Jira Service Module preferred.

Other Requirements

• Strong analytical and problem solving skills.
• Effective written and verbal communication skills, including the ability to communicate with both technical and non-technical users at all levels of the organization. 
• Strong technical aptitudes.
• Strong time management skills.
• Knowledge of formal project management concepts and methodologies.
• Creative problem solving.
• Mentoring/leadership skills.
• Strategic thinking - corporate-wide understanding of business needs and project deliverables.
• Ability to manage large, complex projects that involve multiple business units and systems.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.